Frequently Asked Questions
Everything you need to know about Wiz Sports equipment and services.
How do I know which size of sports gear to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for protective gear and sizing down for compression wear. You can also contact our experts for personalized fit advice.
What is the typical shipping time for equipment?
Standard shipping usually takes 3-5 business days within the continental US. For oversized items like treadmills or weight benches, delivery may take 7-10 business days via our specialized freight partners.
Do you offer a warranty on professional-grade gear?
Yes, all Wiz Sports equipment comes with a minimum 1-year manufacturer warranty against defects. Premium items and electronics may include extended coverage options at checkout.
Can I return a product if it doesn't meet my performance needs?
Absolutely. We offer a 30-day 'Play-Test' guarantee. If you aren't satisfied with the performance of your purchase, you can return it for a full refund or exchange, provided it is not excessively worn or damaged.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna for larger equipment purchases.
Are your products suitable for both amateur and professional athletes?
Wiz Sports curates a range of products categorized by skill level. Whether you are a weekend warrior or a competitive professional, our product descriptions specify the intended intensity level and durability standards.